Returns & Refunds Policy

At Envios Rapid Express, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund under the conditions outlined below.

Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used or damaged by the customer
  • Items returned without original packaging
  • Final sale or clearance items (if applicable)

Return Process

To start a return, please contact us first:

Email: [email protected]
Phone: (858) 352-6465

Please include:

  • Your order number
  • Reason for return
  • Photos of the item (if damaged or defective)

Once your return request is approved, we will provide instructions for returning the item.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping fees are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.

Late or Missing Refunds

If you have not received your refund after the expected time:

  1. Check your bank or payment account again.
  2. Contact your payment provider.
  3. Contact us if you still need assistance.

Contact Information

If you have any questions about returns or refunds, please contact us:

Envios Rapid Express
Email: [email protected]
Phone: (858) 352-6465